Swiss Monkey FAQ

Staffing shortages can slow your practice down. 1 in 3 doctors experience a staffing change each year, and it can take up to 6 months to find, hire, and train a replacement.

The cost of turnover can exceed $15,000 per employee when you factor in:

• Lost revenue from missed patient calls and scheduling gaps
• Recruiting and training expenses
• Decreased productivity as your team scrambles to cover admin tasks

Swiss Monkey is your staffing insurance plan. Just like liability and malpractice insurance protect your practice, Swiss Monkey minimizes front office disruptions, ensuring your business keeps running—no matter what.

• Instant access to pre-vetted professionals—ready to step in when you need them
• Faster hiring—connect with talent 2.5x faster than traditional recruiting
• Seamless support—fill gaps without losing productivity
• Recruiting assistance—expert help in finding the right team

With Swiss Monkey, staffing challenges won’t slow you down or drain your budget. Stay prepared, stay productive, and keep your practice thriving.

Yes! With Swiss Monkey’s Talent Network and Productivity Technology, your virtual professionals can:

• Make and answer patient calls seamlessly
• Message your in-house team in real time
• Manage patient records securely
• Track all activity with daily productivity reports

You maintain full transparency and control, just as you would with an in-office team—without the overhead costs.

Yes! Swiss Monkey offers flexible solutions for any staffing need. Whether you need:

• Part-time, full-time, or project-based support
• Immediate, ongoing, or long-term staffing solutions
• Reliable coverage—even in unexpected situations

Unlike traditional temp agencies, Swiss Monkey ensures continuity so your practice never experiences front office gaps.

Think of Swiss Monkey as your front office safety net—a staffing insurance plan that keeps your practice running smoothly, no matter what.

• Access talent 2.5x faster than hiring traditional onsite staff
• Quickly post positions and connect with skilled professionals
• Always have backup when an employee calls out, quits, or goes on leave

With Swiss Monkey, you’re always covered.

Yes! Swiss Monkey provides flexible professionals to fit your exact needs.

• Only pay for the hours you need—no unnecessary full-time salaries
• Scale up or down based on your practice’s workload
• Get specialized support for one-time projects like credentialing or AR follow-ups

No long-term commitments—just reliable staffing when you need it.

You may need Swiss Monkey if:

• Admin tasks are piling up and patient calls are being missed
• Slow insurance reimbursements are impacting cash flow
• Scheduling and patient follow-ups are falling through the cracks
• Hiring and retention are draining your time and resources
• You want a cost-effective way to scale your practice

With Swiss Monkey’s Talent Network, your practice runs smoother and more efficiently.

Swiss Monkey connects practices with U.S.-based, pre-vetted Virtual Front Office professionals who specialize in:

• Phone support & scheduling
• Insurance verification & billing
• Treatment follow-ups & collections
• Credentialing & special projects

For practices looking for offshore support, Swiss Monkey also provides qualified professionals abroad to fit your specific needs and budget.

Absolutely! Swiss Monkey is built for flexibility. Choose the services that fit your needs:

• Phone Support – Never miss a patient call
• Billing & Insurance Verification – Improve cash flow
• Treatment Follow-Ups & Hygiene Recare – Increase patient retention
• Special Projects & Credentialing – Stay ahead of compliance

Your support team is designed around your practice’s needs.

Yes! While we’re not a same-day temp service, Swiss Monkey prevents staffing emergencies before they happen.

• Built-in redundancy – Your practice stays covered, even if a team member calls out
• Fast onboarding – Get set up with a professional in as little as 30 days
• Scalable solutions – Add more support when your needs change

That’s great! Swiss Monkey doesn’t replace your in-office team—we support them.

• Lighten the Load – Your team stays focused on in-office patients while we handle calls, scheduling, and billing
• Boost Productivity – Free up your staff for high-value, patient-facing tasks
• Save Time & Money – Clients save an average of $7,700 annually per Virtual Front Office professional.

Remote doesn’t mean disconnected—it means smarter, more efficient support.

Our pricing is transparent and flexible

• 3 Months - $249 + 18% of hours worked
• 6 Months - $199 + 18% of hours worked
• 12 Months - $149 + 18% of hours worked

Clients save an average of $7,700 per Virtual Front Office professional annually

Only pay for the hours and tasks you need—no full-time commitment

With Swiss Monkey, you get:

• More support at a lower cost – Save thousands annually
• Flexibility – Hire only for the hours and tasks you need
• Seamless integration – Your support team works just like in-office staff