Success Stories/Real Results
See what happens when expert talent meets forward-thinking practices.
Running a dental practice is rewarding but challenging, with admin tasks, scheduling, and payments pulling you from patient care. What if you could recover revenue, reduce burnout, and streamline operations—all at a cost-saving, simplified rate?
Get inspired by the real results our clients have achieved with the help of pre-vetted, U.S.-based professionals who are ready to tackle your biggest challenges.
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Your practice could be next.
See how Swiss Monkey’s Virtual Front Office Professionals are transforming dental practices.
Ready to streamline your operations? Your success story starts here.
How Swiss Monkey Helped Dr. Patel Recover $497,000 in Outstanding AR
Dr. Patel's practice was drowning in outstanding insurance claims totaling nearly half a million dollars. His in-house team was overwhelmed, leading to delays in patient billing and insurance follow-ups.
Swiss Monkey provided an experienced Billing & Insurance Specialist to tackle the AR backlog. Equipped with Performance and Productivity Technology, the virtual professional verified claims, followed up with insurance companies, and ensured timely reimbursements.
$500K → $3K
Outstanding AR dropped from $500,000 to $3,000 in under a year.
Faster Reimbursements
Faster insurance reimbursements improved cash flow significantly.
Refocused Team
Dr. Patel’s in-house team was able to refocus on patient care.
“Swiss Monkey transformed my practice. I never imagined such a turnaround was possible!”
Dr. Patel Fountain City Smiles
How A Virtual Front Office Professional Saved Dr. Edith's Practice Time and Stress
Dr. Edith’s practice struggled with scheduling bottlenecks and an overwhelmed front office team. Missed calls and unbooked appointments were costing her practice thousands in potential revenue.
Her new Virtual Front Office Professional took over scheduling and patient follow-ups, ensuring every lead was converted into an appointment. With real-time messaging and daily productivity reports, Dr. Edith stayed informed while her VFO professional handled the workload remotely.
She partnered with Swiss Monkey to hire a Scheduling Specialist.
More Treatment Days
Dr. Edith expanded her schedule due to more bookings.
Near-Zero Missed Calls
Missed calls dropped to near zero.
Lower Stress Levels
Stress levels among the in-house team decreased significantly.
“I had to ask my virtual team member to pause scheduling because we’re now so booked! Their results are amazing.”
Dr. Edith Dental Fitness Hawaii
How Swiss Monkey Helps DSOs Scale with Confidence
A growing DSO struggled to manage the front office operations of multiple locations. Hiring locally for each practice was costly, and there were inconsistencies in front desk performance.
Swiss Monkey partnered with the DSO to implement a Virtual Front Office Team that streamlined tasks across their locations. With a mix of Scheduling Specialists, Billing Pros, and Insurance Experts, the DSO was able to create a scalable model without increasing their overhead.
$100K+ Saved
Saved over $100,000 annually in staffing costs.
Standardized Workflows
Standardized front office processes across all practices.
Higher Satisfaction
Reduced wait times and unanswered calls.
“Swiss Monkey made scaling possible without compromising patient care or front desk performance. It’s a game-changer for DSOs.”
Operations Manager Multi-Location DSO
How Swiss Monkey’s Pros Work Behind the Scenes to Keep Practices Running Smoothly
When a single practice owner in California lost their lead front desk coordinator due to an unexpected leave, they were left scrambling to cover phones, billing, and scheduling.
Swiss Monkey quickly onboarded a Virtual Front Office Professional trained in multitasking and experienced in handling high-pressure situations.
Uninterrupted Calls
Calls were answered without missing patient inquiries.
Timely Billing
Billing was processed on time, ensuring steady revenue.
Seamless Transition
The doctor kept Swiss Monkey after their coordinator returned.
“We didn’t just fill a gap—we found a solution that works better than before.”
Dr. Khoshrozeh Huntington Park Dental Group
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