VIRTUAL FRONT DESK

Virtual
Front Desk

Need some extra hands in the front?

Swiss Monkey is pleased to offer our Virtual Front Desk services. Practices can use these services as permanent or interim (e.g. to cover medical, maternity or sick leave, or while they’re looking for a permanent hire!) complements to their offices. These services can also provide an extra layer of redundancy to ensure you are never left without a front desk again! Here are just some examples of things we can do for you:

  • Accounts receivable (AR) and billing (e.g. complete offsite financial department for you and your patients!)
  • AR clean up
  • Hygiene recare calls
  • Insurance verification and benefit updates
  • Assistance auditing doctor or hygiene schedule
  • Assistance filling a schedule
  • Virtual treatment consults!
By using a virtual team to do these activities, it can free up time so your in-office can team do other tasks that need to be done including providing an exceptional patient experience. Never be left without a front desk again! Contact us today to learn more or get started!
Virtual Front Office Team
Member (Part-Time)
Up to Hours/Week
10
15
20
30
Pricing
$1,599/month
$2,499/month
$2,999/month
$3,999/month
Equivalent to FTE in-office (est.)
1/3 FTE
1/2 FTE
3/4 FTE
1 FTE
Insurance Verification (A La Carte)
$10/new patient$7/existing patient
If you are an existing AR/Billing client, we input the benefits directly into your software. Otherwise, we will email/fax the breakdowns.
Virtual Front Office Team Member (Part-Time)
Up to Hours/Week
10
15
20
30
Pricing
$1,599 / month
$2,499 / month
$2,999 / month
$3,999 / month
Equivalent to FTE in-office (est.)
1/3 FTE
1/2 FTE
3/4 FTE
1 FTE
Insurance Verification (A La Carte)
$10/new patient$7/existing patient
If you are an existing AR/Billing client, we input the benefits directly into your software. Otherwise, we will email/fax the breakdowns.

Need help answering
patient calls?

Let Swiss Monkey help!

We are pleased to offer our offices our Dental Concierge Desk to help make sure you
never miss a call.  Allow our specially trained team members to provide that five-star customer service to every patient that calls your office. We also provide 24-7 after hour answering services to catch those patients after hours. We know how important calls are to an office. Let us provide the additional front line support to give each call the attention it deserves while also giving your team the extra time to care for your patients inside the office.

24-7 Call Center Services
Monthly Min.

$50/per month (for the first 30 minutes)
Each Add. Minute

$1.59 per minute
Set Up

$50 one-time fee
Dental Concierge Desk
Monthly Minutes

$500 per month (for the 1st 200 minutes)
Each Add. Minute

$1.99 per minute (Monday-Friday 9am to 6pm)
24-7 Answering Service

$50 per month (for the 1st 30 minutes + $1.59 for each additional minute)

Our Services

STAFFING

VIRTUAL
FRONT DESK

HYGIENE RE-CARE

Billing + Accounts
Receivable

Ready to get started?
It would be our pleasure to serve you.