Virtual Front Desk

Need some extra hands in the front?

Swiss Monkey is pleased to offer our Virtual Front Desk services. Practices can use these services as permanent or interim (e.g. to cover medical, maternity or sick leave, or while they’re looking for a permanent hire!) complements to their offices. These services can also provide an extra layer of redundancy to ensure you are never left without a front desk again! Here are just some examples of things we can do for you:

Accounts receivable (AR) and billing (e.g. complete offsite financial department for you and your patients!)
AR clean up
Hygiene recare calls
Insurance verification and benefit updates
Assistance auditing doctor or hygiene schedule
Assistance filling a schedule
Virtual treatment consults!

By using a virtual team to do these activities, it can free up time so your in-office can team do other tasks that need to be done including providing an exceptional patient experience. Never be left without a front desk again! Contact us today to learn more or get started!

Virtual Front Office Team Member (Part-Time)
Up to Hours/Week 10 15 20 30
Pricing $1,599/month $2,499/month $2,999/month $3,999/month
Equivalent to FTE in-office (est.) 1/3 FTE 1/2 FTE 3/4 FTE 1 FTE

Insurance Verification (A La Carte)
$10/new patient	$7/existing patient
If you are an existing AR/Billing client, we input the benefits directly into your software. Otherwise, we will email/fax the breakdowns.

Virtual Front Office Team Member (Part-Time)
Up to Hours/Week 10 15 20 30	Pricing $1,599 / month $2,499 / month $2,999 / month $3,999 / month	Equivalent to FTE in-office (est.) 1/3 FTE 1/2 FTE 3/4 FTE 1 FTE

Insurance Verification (A La Carte)
$10/new patient	$7/existing patient
If you are an existing AR/Billing client, we input the benefits directly into your software. Otherwise, we will email/fax the breakdowns.

Need help answering
patient calls?

Let Swiss Monkey help!

We are pleased to offer our offices our Dental Concierge Desk to help make sure you
never miss a call. Allow our specially trained team members to provide that five-star customer service to every patient that calls your office. We also provide 24-7 after hour answering services to catch those patients after hours. We know how important calls are to an office. Let us provide the additional front line support to give each call the attention it deserves while also giving your team the extra time to care for your patients inside the office.

24-7 Call Center Services
Monthly Min. $50/per month (for the first 30 minutes)
Each Add. Minute $1.59 per minute
Set Up $50 one-time fee

Dental Concierge Desk
Monthly Minutes $500 per month (for the 1st 200 minutes)	Each Add. Minute $1.99 per minute (Monday-Friday 9am to 6pm)	24-7 Answering Service $50 per month (for the 1st 30 minutes + $1.59 for each additional minute)

We invite Swiss Monkey to speak to our dental assistant students and each time they visit our school the students are engaged and ask many questions. Christine always takes the time to explain what working in a dental office is like. She also teaches them soft skills they will need as they embark on their new career. Christine demonstrates what being a professional looks like and is a great role model for our students.

Katy Reynolds

After trying many different modes of trying to find good,qualified applicants hire for my office. I went to Swiss Monkey and joined their concierge service. I was very happy with the service and the communication from their team. I will use them again!

Gary Ackerman

Swiss Monkey is by far the only way to find quality dental professionals. Every team member has gone over and beyond excellent quality service. We all know that Dental Staffing is challenging however partnering with Swiss Monkey made it stress free. I could focus on patient care and not worry about shifting threw ads and resumes.. They did all the resume screening and pre interviewing, then gave me several quality candidates to choose from. Do not waste your time attempting Staffing on your own...You got smiles to create and teeth to explore. My suggestion to you...if you are a Dental Professional call them at least to chat, ask for Rachel she is a top notch Dental Professional. Good Luck

Gina Walker

Swiss monkey helped me be at the best place I could work for. Shout out to my girl Rachel for all her hard work and for getting me to where I am at now. Couldn’t be any happier.

Anahi Ceballos

Swiss Monkey helped me find a job! The team was professional, supportive and very attentive. The app has a few bugs so I ended up using the website to search jobs and apply, which worked perfectly and was easy to use. Thanks Swiss Monkey!

Kelly Moran

When I reflect on all the effort I've put into finding exceptional employees over the years, and the mixed results from that effort, I'm overwhelmed with gratitude for the Swiss Monkey team as I see the beautiful people Christine, Rachel and Brenna have screened, interviewed and chosen for us. We have become a practice of excellence because of the work of our amazing partners at Swiss Monkey. Thank you!!!