Patient Experience Summit

An event you won't want to miss!

Swiss Monkey cordially invites you and your team to attend a special half-day workshop to bring your patient service and quality to the next level, featuring speaker from global, award winning hospitality company and vendor presentations. This workshop will help your team create sustainable change, outperform the competition and increase employee and patient engagement. Seating is limited.

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Workshop Highlights

Agenda

8:00am - 8:30am	Breakfast and Vendor Networking
8:30am - 12:00pm	Welcome and 'Delivering an Exceptional Patient Experience', Sponsored Break Sessions
12:30pm - 2:00pm	Vendor Networking and Doctor-Only Lunch with Panel Presentations/Interviews on Dentistry Trends and How to Compete in a New Era of Dentistry

Delivering an Elevated Experience

Emotional Connection: A discussion about the difference between functional and emotional benefits and why this distinction is critical to brand loyalty.
Key Service Principles: An overview of the service principles that lead to authentic connections and the importance of psychology in service.
Optimizing Every Interaction: The five components that customers need and want in a service industry professional, regardless of organization or customer.
A Written Service Strategy: It is critical to offer a consistent customer experience. One of the ways this is achieved is through the Three Steps of Service.
Create Brand Advocates: You will review how to anticipate customer needs through their service journey, including how to stay-in-the-moment to increase perception, customer relationship management best practices, and how to leverage surprise and delight techniques.